Frequently asked
What to clarify before you begin.
Direct answers about the care model, its boundaries, and how it fits into your team.
A monthly service works only when responsibilities are explicit. These are the questions SMBs ask when comparing ongoing care with one-off support.
Is this a help desk?
No. M365 Care owns tenant continuity: hygiene, decisions, reviews, and agreed changes. Everyday user tickets belong with M365 Desk.
Is this a security audit?
No. We maintain practical foundations within the agreed scope, but an in-depth security review is a separate Secure M365 engagement.
Are Microsoft licences included?
No. The $39 and $49 CAD amounts cover service per user. Microsoft licences and third-party services are separate.
Are migrations included?
Small tidy-up work may fit the agreed perimeter. A major migration is scoped and priced as a project before work begins.
Can you work in French and English?
Yes. The Canadian site is French-first and the service can support a bilingual team. Working language is confirmed at kickoff.
Is this affiliated with Microsoft?
No. M365 Care is an independent service brand and does not claim to represent Microsoft.
What should we send to start?
Only general context: team size, friction, planned change, and current owner. Never send a secret or password through the form.